Effective Date: [Insert Date]

Thank you for shopping with Cosmic Crystals. This Shipping Policy explains how we process and deliver your orders.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped on Sundays or public holidays.
  • During high order volume or festive periods, dispatch may be slightly delayed.

If there is a significant delay, we will inform you via email or phone.

Shipping Time

Estimated delivery times:

  • Within India: 3–7 business days
  • Remote areas may take longer depending on courier availability.

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Courier delays
  • Government restrictions or unforeseen issues

Shipping Charges

  • Shipping charges are calculated at checkout.
  • We may offer free shipping on selected products or promotional offers.

Shipping fees (if applicable) are non-refundable.

Order Tracking

Once your order is shipped, you will receive:

  • A tracking number
  • Courier partner details via SMS or email

You can track your order using the tracking link provided.

Delivery Attempts

Our courier partners usually make 2–3 delivery attempts. If the package is undelivered due to:

  • Wrong address
  • Unavailability of customer
  • Refusal to accept

The order may be returned to us. Re-shipping charges will apply.

Incorrect Address

Please ensure your shipping address and contact number are correct while placing the order.
Cosmic Crystals is not responsible for delays or losses due to incorrect information provided by the customer.

Damaged Package During Transit

If your package arrives damaged:

  • Do not accept the parcel if visibly damaged
  • Take photos and contact us immediately at [Insert Support Email]

We will investigate and arrange a replacement if eligible.

International Shipping (If Applicable)

Currently, we [Do / Do Not] offer international shipping.
(Custom duties, taxes, and import charges, if applicable, are the customer’s responsibility.)

Contact Information

For shipping-related questions, contact:

Cosmic Crystals
Website: www.cosmiccrystals.in
Email: [Insert Support Email]